Be advised that international shipments may experience delays due to the COVID-19 pandemic. Moreover, B-Epic is not responsible for packages you do not receive due to delivery issues caused by the pandemic in your area. As the consumer, it is your responsibility to be cognizant of mail service issues in your area and to track the shipment of your orders. Tracking is provided for all shipments; however, once the package leaves the United States that tracking may be behind due to delays in reporting in your area. If a package is missing in transit, it is the consumer's responsibility to file a claim with the mail carrier service. We thank you for your patience and understanding during these unprecedented times.
At B-Epic we strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the continental USA.
You (the customer) are responsible to track the delivery of your order once it has shipped from B-Epic. If you do not receive the package from the shipping carrier/postal carrier for any reason, you are solely responsible for contacting the shipping carrier/postal carrier to coordinate getting your package from them.
You (the customer) will be charged a USD $20.00 fee for B-Epic to reship an order to you due to your negligence in receiving the package or due to an incorrect shipping address provided by you. In which case, you must contact B-Epic Member Support within 30 days of the placing the order otherwise no replacement order will be shipped.
International Shipping Terms and Restrictions
By ordering from us you agree to these terms. You are advised to contact your country's customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country's customs office due to unauthorized product, contents, and/or ingredients, B-Epic is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country's limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well documented official permits in advanced and not guaranteed to be approved by the other country's customs office. Thank you for your understanding.