RETURNS AND REFUND POLICY

RETURNS AND REFUND POLICY
B-Epic has a 30-day refund policy on product purchases. Refunds are only available on regular size, single unit product purchases. Sample size, product packs (e.g., Epic Pack), or multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify. Refunds are given based on the original purchase price. Be advised, there is a 25% restocking fee of the original purchase price for any product refund. Shipping and handling charges are non-refundable. The one-time sign-up fee for distributors is also non-refundable.

To be eligible for a refund of a product purchase, you must submit a refund request within 30 days of the original order date. Refunds are only given if this 30-day requirement is met. No exceptions can be made. Please note, some international orders may qualify for a time extension; contact Member Support for details.

To request a refund, submit a Support Ticket via your online B-Epic Back Office. Be sure to include the order number. Once the request is processed, Member Support will provide you with a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. To be eligible for a refund, all unused portions of the product must be returned, and the return package must be postmarked within the 30 days of the original order date.

Be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused”. Nor do we accept C.O.D. returns. You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item).

Be advised that a refund will not be issued until after the returned product is received and processed by the B-Epic Fulfillment Center. Therefore, we recommend you get delivery tracking for your return package, so you have proof that it was shipped and delivered to B-Epic.

After we receive the return, the refund will be issued to your E-Wallet account or credit card.

EXCHANGE POLICY
If for any reason, you want to exchange the product you ordered for a different one, you can do so as long as the following criteria are met. Be advised, there is a 25% restocking fee of the original purchase price for any product exchange. In order to qualify for an exchange, the product to be returned must be unopened, in new condition, and include all original packaging materials. In addition, you must submit the exchange request within 30 days of the original order date. Please note, some international orders may qualify for a time extension; contact Member Support for details. You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Therefore, we recommend insuring your return package for your protection. The return package must be postmarked within the 30 days of the original order date. Exchanges are only given if all of these requirements are met. No exceptions can be made. To request an exchange, submit a Support Ticket via your online Back Office. Be sure to include the order number.