Customer Frequently Asked Questions
We aim to ship orders immediately – commonly within 1-2 business days of processing an order, so you can anticipate getting your order within 3 to 6 business days (depending on your location). Please remark that we do not ship on weekends or USA holidays. Also, please acknowledge more time if you live outside the continental USA.
Once your order ships, the delivery tracking number will be listed in your B-Epic online member account. Proceed to www.bepic.com and click on "Member Login" in the upper right-hand corner of the website. Then, in the Back Office (online dashboard), go to the menu at the top of the screen, click on "Home," then click on "Order History." Next to each order, it will list the tracking order once posted from the shipping carrier.
Please contact B-Epic Member Support, so we can help you right away.
Your B-Epic username is included in the Welcome letter emailed to you when you signed up for B-Epic. If you cannot locate that email, contact Member Support.
To reset your password, go to bepic.com and click on "Member Login" in the upper right-hand corner. On the next screen, click on "Forgot Password." Next, type in your username and the email address associated with your account, then click the "Continue" button. Then, check your inbox for the email from B-Epic and follow the instructions in that email to reset your password. (Be advised that passwords ARE case sensitive.)
B-Epic company has a 30-day refund policy on product purchases. Sample size, product packs (i.e., Epic Packs), multi-unit acquisitions (e.g., Buy 2 Get 1 Free), and Limited Time Offers are not qualified for refunds. Refunds are returned based on the original purchase price. Be informed, there is a 25% restocking fee of the actual purchase price for any product refund. Shipping and handling costs are non-refundable.
To be qualified for a refund of a product purchase, you must submit a refund request within 30days from the original order date. Refunds are only granted if this condition is met. Some international purchases may qualify for a time extension. Please contact Member Support for details.
To inquire for a refund, submit a support ticket via your online B-Epic member account. Be sure to enter the order number and define that you are requesting a refund. Once the application is processed, Member Support will assign you a Return Merchandise Authorization (RMA) number, which needs to be clearly printed outside of your return package. All unused servings of the product must be returned to be qualified for a refund. The return packaging must be postmarked within the 30 days of the initial order date.
Address for your return package to B-Epic:
Attn: RMA # [enter the number issued to you by Member Support for this return] 3075 N. Fairfield Rd. Suite A
Layton, Utah, 84041 USA
Be warned that we do not accept – nor issue a refund for – any package marked "return to sender" or "refused." Nor do we accept COD returns. You are accountable for all costs related to shipping back the product and arriving at us without damage. Shipping charges are not compensated, except the return is due to an error on our part (you received a wrong or defective item).
Be notified that a refund will not be issued until after the returned product is obtained and processed by the B-Epic Fulfillment Center. Hence, we recommend getting a shipment tracking number for your return packaging, so you have proof that items were shipped and delivered to B-Epic.